Willis Chang

Digital Transformation Officer Kinecta Federal Credit Union

Willis Chang is the Digital Transformation Officer for Kinecta Federal Credit Union (Manhattan Beach, CA, $6.7B in assets) reporting to the CIO, where he leads their Digital Transformation efforts, PMO, Digital Banking, and technical product owners to execute on strategy initiatives. He has served in many different roles over his 20-year IT / digital career at Kinecta.

Willis is also an active industry participant and is currently the Chair of the America's Credit Unions' Technology Council Executive Committee. He received his Bachelor of Science in Business Administration (MIS) from the University of Southern California.

Day 2: Elevating And Personalizing the Customer Journey

3:20 PM INNOVATION PANEL: Implementing Effective Innovation: Elevating the Employee Experience and Anticipating What’s Next For Customers

An agile innovation team is critical to any bank’s digital transformation. While traditional departments focus on immediate goals, a forward-looking innovation team helps identify and solve challenges five to ten years ahead.

Join a panel of innovation leaders as they share how to embed innovation into the fabric of your organization in a way that’s strategic and sustainable. Topics include:

Aligning the innovation roadmap with short- and long-term organizational goals.
Forming a team with cross-functional expertise, to help identify opportunities across the organization.
Working with business units to commit the relevant internal resources and time to innovation initiatives.
Maximizing your resources by using your current vendors as external R&D innovation partners- What have they seen and how can it work for you?

Check out the incredible speaker line-up to see who will be joining Willis.

Download The Latest Agenda