Susan Stutz

Sue Stutz, Senior Vice President, Head of Commercial Onboarding and Payment Operations at Citizens Bank, is a seasoned professional in the banking industry. Having completed her education in business, management and economics, Sue continued her career in banking, where she quickly developed a passion for operations. Sue has a deep understanding of the client journey and excels in understanding the needs and expectations of clients. By implementing best practices and leveraging digital technologies such as robotics and APIs, she has successfully reduced the time required for orchestrated setup while maintaining compliance with regulatory standards. Her attention to detail and customer-centric approach have resulted in a high level of client satisfaction and an enhanced speed to revenue. She has become a trusted leader in setting the vision for a uniform and simplified onboarding experience and optimized banking operations. Well versed in risk and fraud prevention measures, she works closely with compliance teams to implement robust protocols that protect the bank and its clients from unauthorized access and fraudulent activities. Her commitment to security and risk mitigation is evident in the ability to maintain secure onboarding and payment processes while delivering a seamless client experience.