Purvi Shah

VP - Customer 360 American Express

Purvi Shah is Vice President, Customer 360 within the Enterprise Digital and Analytics group at American Express. She is responsible for creating a global, enterprise-wide view of all of American Express’ customers – both individuals and business so that we may provide them with the best customer experience every day.   

Purvi joined American Express in 2010 and has had multiple Product Ownership roles across Technologies, Merchant and Small Business teams where she demonstrates a focus on efficient project execution, manages costs while mitigating risk, and helps the team deliver an exceptional customer experience. She has a penchant for identifying customer needs and developing a cohesive strategy to meet them, which has resulted in her earning a U.S. Patent for her work. 

Prior to American Express, Purvi was a Manager within the Technology practice at Deloitte Consulting. She led the implementation of numerous large-scale custom applications for various clients.  In addition to project management and client service activities, she was instrumental in leading and contributing to a number of key strategic business development activities at Deloitte.

Purvi holds an MBA degree from the University of Texas at Austin and a bachelor’s degree in Information Sciences and Technology from Pennsylvania State University. 

In her free time, Purvi enjoys to play with her 3.5 year old twins and cooking.  She also loves venturing across the globe and has traveled to over 20 countries.