Misti Mostiller

Chief Consumer Banking Officer Extraco Banks

Misti Mostiller has over twenty years of experience in training, alternative channel delivery, management, hiring, and learning and employee development. She has over eighteen years of banking experience and project management. As Chief Consumer Banking Officer at Extraco Banks, Misti oversees the retail branch lobby network, retail employee training and development, enterprise payment strategies, innovation, and vendors. Misti also is responsible for the bank’s omnichannel environment, including the call center, mobile, online, and voice banking. She oversees selected, strategic projects centered on corporatewide innovation as it relates to products, processes and technology. Misti also provides strategic influence on customer experience with a Net Promoter Score Certification. She is a native Wacoan with her BBA and MBA from Baylor University. She serves on several non-profit boards in the Waco area and enjoys spending time with her family and running.

Day 1: Implementing Structural Change To Accelerate Digital Evolution

5:25 PM Panel Discussion: Structural Transformation: Rethinking and Futureproofing Employee Career Pathways

Over 42% of institutions are already deploying machine learning, and the rapid rise of automation and generative AI is reshaping traditional career trajectories. Digital leaders recognize AI won’t just transform jobs; it will also replace the people who don’t adapt to using it efficiently. Join this workshop to discuss strategies for preparing employees and readying your organization for the future.

Talking points include:

Establishing AI governance to avoid risk and regulate AI usage.
Upskilling your workers for essential skills to supplement and enhance their work.
Real world use cases of RPA, Gen AI, and LLMs to better create efficiency.
Looking at your organization to understand which roles are redundant and which can be enhanced.
Creating a roadmap with room for continuous improvement to keep up with the advancement of technology.

Day 3: Setting a Roadmap For The Future

11:20 AM Town Hall: Ask the Experts

Do you still have some of your questions unanswered? Come join us for this panel featuring three experienced banking executives from leading companies in different business sectors who will answer your questions in this unique ask-me-anything open forum.

Check out the incredible speaker line-up to see who will be joining Misti.

Download The Latest Agenda