Michelle James
Vice President of Payment Strategies Altra FCU
Michelle James is the Vice President of Payment Strategies at Altra Federal Credit Union, leading enterprise initiatives that advance digital payments, modernize member experiences, and strengthen organizational readiness in a rapidly evolving financial landscape. Known for her strategic vision and collaborative leadership, she drives innovation that supports long term growth and operational excellence. With over 30 years of credit union experience, Michelle has a proven track record of driving innovation across financial services.
Michelle lives in Florida with her husband and their two daughters. Outside of work and time with her family, she remains actively involved in her community and has served in various leadership capacities over the years
Elevating And Personalizing the Customer Journey
3:20 PM Innovation Panel: Implementing Effective Innovation: Elevating the Employee Experience and Anticipating What’s Next For Customers
An agile innovation team is critical to any bank’s digital transformation. While traditional departments focus on immediate goals, a forward-looking innovation team helps identify and solve challenges five to ten years ahead.
Join a panel of innovation leaders as they share how to embed innovation into the fabric of your organization in a way that’s strategic and sustainable. Topics include:
- Aligning the innovation roadmap with short- and long-term organizational goals.
- Forming a team with cross-functional expertise, to help identify opportunities across the organization.
- Working with business units to commit the relevant internal resources and time to innovation initiatives.
- Maximizing your resources by using your current vendors as external R&D innovation partners- What have they seen and how can it work for you?
Check out the incredible speaker line-up to see who will be joining Michelle.
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