Future Digital Finance Connect 2025

February 24 - 25, 2025

Intercontinental New Orleans

Melissa Izaguirre

Director of Innovation, Emerging Technologies USAA

February 24th | Day 1: A Roadmap For Digital Transformation

4:10 PM Panel Discussion: Preparing For The Future: Embedding Innovation Within Your Company Culture

With many financial institutions heavily focused on quarterly and yearly goals, most are in danger of falling behind their competitors if they are not investing in innovation.

Hear from influential innovators as they discuss the latest technologies and business strategies to support their innovation strategies. Learn how the implementation of innovation thinking within your internal culture can ensure you are achieving your organizational long-term goals.

  • Defining innovation and use cases for innovation, to get internal buy-in
  • Establishing the right metrics to track and prove ROI
  • Dedicating the appropriate internal resources and time to innovation initiatives
  • Transforming the mindsets, toolsets and skillsets of your employees to work towards a single goal
  • Keeping innovation at the core of your organization

February 25th | Day 2: Implementing New Gen Tech To Attain Digital Maturity

9:35 AM Keynote Panel: Generative AI: Now That You’ve Implemented It, How Are You Using It?

AI regulation in the US has tended to center around broad trust regulations to ensure financial institutions are competitive and using it in an ethical manner. This broad sweep tends to mean FIs are slow to implement AI externally.  

 Join this dynamic keynote to identify internal opportunities for AI usage, including the creation of digital campaigns, using chatbots, internal querying and more. 

  • Creating cross functional groups to set rules of engagement and navigate regulatory ‘grey areas’ ie. when used incorrectly gen AI runs the risk of copyright infringement, as well as false and illogical information
  • Implementing generative AI for more natural employee search inquiries  
  • Incorporating Predictive AI/ML to produce focused and dynamic pricing methodology for clients 
  • Acknowledging generative AI’s limitations and bias to use in more relevant scenarios that enhance productivity and benefit the customer  
  • Understanding Gen AI as a base to work from, and potentially alleviating more time intensive work 

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda