Melissa Donovan

Melissa Donovan

Director, Enterprise Fraud First Financial Bank
Melissa Donovan

Melissa Donovan is the Director of Enterprise Fraud at First Financial Bank (FFB). She is responsible for fraud strategy and operations throughout the bank. Melissa currently holds the CFE, CAFP & CFCI certifications. Melissa is an active member of industry organizations such as IAFCI, ACFE, and MBCA.

Day 2: Elevating And Personalizing the Customer Journey

4:10 PM Panel Discussion: Fraud Transformation: Making Cyber Security and Fraud Prevention A Core Part of Your Digital Transformation

According to the 2025 KPMG US Banking Outlook Survey, security and fraud prevention ranked as the second highest priority behind data driven insights and personalization. It’s a clear reminder that as digital banking evolves, so do the tactics of bad actors.

Join this panel of Fraud Prevention leaders as they share best practices to transform your fraud operations.

  • Identifying the risks and fraud cases that most affect customers to prioritize areas for improvement
  • Using AI to identify and flag anomalies in members’ transaction behavior.
  • Working across teams to identify the right amount of customer friction to prevent fraud, while not turning away potential customers.
  • Empowering customers with information to recognize fraud, i.e. phishing, romance scams etc

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda