Future Digital Finance Connect 2026

March 3 - 5, 2026

Hilton West Palm Beach, FL

Lindsay Sacknoff

Lindsay Sacknoff

Head of Consumer Banking Ally Bank
Lindsay Sacknoff

Lindsay Sacknoff serves as the Head of Consumer Banking at Ally, the nation’s largest all-digital bank, managing over $142 billion in deposits across its retail banking and investing businesses. She oversees operations while spearheading the strategy and design of the bank’s award-winning digital financial solutions, aimed at simplifying and demystifying money to help consumers reach their personal finance goals. Sacknoff also leads the customer care and experience group, which supports over three million customers with best-in-class service. She joined the company in January 2025 and reports to Ally’s CEO.

Sacknoff brings more than two decades of banking experience in financial services driving growth, managing risk, and leading transformation across product, digital, and operational functions. Prior to Ally, she led USAA’s payments, deposits and omnichannel sales and services organizations, serving over nine million members.

Prior to USAA, Sacknoff served in a wide variety of roles at TD Bank, including Head of US Consumer Deposits, Products and Payments. Sacknoff was one of American Banker’s Most Powerful Women in Banking NEXT honorees in 2020. She is a passionate advocate for diversity, inclusion and belonging in the workplace.

Sacknoff earned a bachelor’s degree in economics and psychology from Vanderbilt University. Beyond her professional achievements, she is a cancer survivor and an active participant in the Leukemia & Lymphoma Society’s Team in Training program, raising awareness and funds for cancer research through running.

Day 2: Elevating And Personalizing the Customer Journey

9:00 AM KEYNOTE PRESENTATION: The 3 C’s of Personalization: Building a Connected Consistent Conversation with Your Customers

Today’s banking customers have more financial choices than ever, with higher expectations to match. Thanks to the “Amazon effect,” customers now demand seamless, personalized experiences from the financial institutions that already hold some of their most personal data.

In this session, hear from a personalization leader as they share actionable strategies to tailor your customer experience, stand out from competitors, and drive greater engagement, retention, and loyalty by:

  • Identifying the relevant touch points to create a single pane view of the customer, for marketing, frontline and more.
  • Leveraging data-driven insights, personas, and AI to identify where customers are in their financial lifecycle.
  • Creating a cultural change toward viewing customers as partners, not just marketing targets.

Check out the incredible speaker line-up to see who will be joining Lindsay.

Download The Latest Agenda