Katie Webb

Chief Digital and Experience Officer Synovus

Katie Webb is the Chief Consumer Digital and Client Experience Officer at Synovus Bank, where she leads the retail bank’s digital transformation and client engagement strategy. With over 15 years of experience driving innovation across financial services and technology—including leadership roles at a Fortune 200 insurer and an award-winning digital accelerator—Katie is known for delivering seamless, high-tech and high-touch experiences that empower both clients and frontline bankers. Her work has earned industry recognition, including the CIO 100 Award for digital innovation, and continues to shape the future of human-centric banking.

Day 1: Implementing Structural Change To Accelerate Digital Evolution

12:10 PM KEYNOTE PRESENTATION: Transformational Change and The Many Hats of Today’s Chief Digital Officer

The modern Chief Digital Officer plays a pivotal role in a bank transformation, leading the charge on implementing cutting-edge technologies while rethinking the very foundation of how an organization operates. These executives serve as the bridge between operations, organizational structure, and IT, driving profitability and customer centric innovation.

Join a digital banking leader as they share best practices for delivering immediate impact while laying the groundwork to future proof your organization.

Working alongside executive leadership to craft a transformation roadmap aligned with organizational goals.
Evaluating internal capabilities to determine when to partner vs when to invest in internally.
Streamlining and redefining organizational roles to incorporate supportive technology, while identifying redundancies.
Implementing data focused metrics to assess the impact of digital changes.
Defining short and long-term goals to create a proactive transformation plan.

Check out the incredible speaker line-up to see who will be joining Katie.

Download The Latest Agenda