Future Digital Finance Connect 2026

March 3 - 5, 2026

Hilton West Palm Beach, FL

Jonas Ng

Jonas Ng

Sr. Director, Business & Tech Optimization for Real Estate Capital/Institutional KeyBank
Jonas Ng

Day 2: Elevating And Personalizing the Customer Journey

5:20 PM PANEL DISCUSSION: Seamless Banking Journeys: Bridging the Gap Between Physical and Digital Experiences

As of 2022, 78% of adults prefer banking via mobile app or website, compared to 29% preferring to visit a branch. As a result, bank leaders must rethink how and when customers interact with branches, agents, and ATMs to deliver a seamless experience across channels.

Bring your questions to this panel of customer experience changemakers as they discuss:
  • Identifying and prioritizing key touchpoints in customer’s digital and physical banking journeys.
  • Surveying customers to know what activities are best suited for digital and when human support is needed
  • Empowering frontline employees with real time customer dashboards to better assist in person, while allowing them to pick up where digital interaction left off.

Check out the incredible speaker line-up to see who will be joining Jonas.

Download The Latest Agenda