Day 2: Elevating And Personalizing the Customer Journey
As of 2022, 78% of adults prefer banking via mobile app or website, compared to 29% preferring to visit a branch. As a result, bank leaders must rethink how and when customers interact with branches, agents, and ATMs to deliver a seamless experience across channels.
Bring your questions to this panel of customer experience changemakers as they discuss:
- Identifying and prioritizing key touchpoints in customer’s digital and physical banking journeys.
- Surveying customers to know what activities are best suited for digital and when human support is needed
- Empowering frontline employees with real time customer dashboards to better assist in person, while allowing them to pick up where digital interaction left off.
Check out the incredible speaker line-up to see who will be joining Jonas.
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