Joe Crawford

Global Head of Solution Engineering glassbox

Joe Crawford is the Global Head of Solution Engineering at Glassbox, where he leads a worldwide team of experts empowering enterprises to transform digital customer experiences through data-driven innovation. With over two decades of experience implementing enterprise-grade digital experience monitoring and customer analytics platforms, Joe helps organizations in banking, insurance, and financial services turn behavioral insights into business outcomes.

Throughout his career, Joe has been recognized for bridging the gap between technology and customer experience — designing scalable solutions that enhance visibility, optimize performance, and elevate engagement across complex digital ecosystems.

A frequent speaker and thought leader in customer experience analytics, Joe has presented at global conferences including ProductCon New York, CXFS Connect, and IBM Amplify, and his insights have been featured by Forbes, InformationWeek, and StarCIO. Beyond Glassbox, he serves on multiple nonprofit boards and remains passionate about mentoring the next generation of technology leaders.