Future Digital Finance Connect 2026

March 3 - 5, 2026

Hilton West Palm Beach, FL

Jason Hensley

Jason Hensley

EVP/Chief Deposit Officer City National Bank and Trust
Jason Hensley

Jason Hensley is Executive Vice President/Chief Deposit Officer and Digital Strategy Manager for City National Bank & Trust. Throughout his almost thirty-year career in banking, he has held many positions from Branch Manager to Senior Vice President/Chief Operations Officer. He is a 2018 graduate of the Graduate School of Banking-Madison and holds an Executive Leadership Certificate from the University of Wisconsin-Madison. He believes in giving back to his community through serving on multiple economic development and non-profit boards.

Jason has had the honor of leading multiple teams in his career from frontline sales teams to backroom operations experts. He has always kept two things in mind while leading successful teams. Always make team members feel like they are the most important people in the room and people follow leaders who do, not leaders who say. His passion for all things digital began early in his career as the industry was changing from a digital last to a digital first initiative.

As a self-proclaimed digital enthusiast Jason is known for his no nonsense digital first approach and spends his time evaluating, testing, and assessing the banks digital solutions to ensure that clients are delighted and excited while bank employees can deliver operational efficiency and collaborative excellence. Jason knows that in today’s banking environment the FIs that innovate and create are able to compete in almost any market while empowering their clients to bank where, when and how they want all through the power of digital banking.

Jason has been married to his amazing wife Julie for twenty-five years and she has been his cheerleader since day one. They have one daughter who is attending college and is an aspiring artist and game designer.

Day 2: Elevating And Personalizing the Customer Journey

5:20 PM FIRESIDE CHAT: Seamless Banking Journeys: Bridging the Gap Between Physical and Digital Experiences

As of 2022, 78% of adults prefer banking via mobile app or website, compared to 29% preferring to visit a branch. As a result, bank leaders must rethink how and when customers interact with branches, agents, and ATMs to deliver a seamless experience across channels.

Bring your questions to this panel of customer experience changemakers as they discuss:
  • Identifying and prioritizing key touchpoints in customer’s digital and physical banking journeys.
  • Surveying customers to know what activities are best suited for digital and when human support is needed
  • Empowering frontline employees with real time customer dashboards to better assist in person, while allowing them to pick up where digital interaction left off.

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda